RETURNS & REFUNDS
We Want You to Love Your Darchie.
Every Darchie product is carefully checked and packed before dispatch. Returns and refunds are accepted only in accordance with the conditions mentioned below. Please read the return requirements carefully before raising a request.
RETURN WINDOW
Return requests must be raised within 7 days of delivery.
UNBOXING VIDEO IS MANDATORY
To ensure a smooth and transparent return process, customers are required to record a continuous unboxing video while opening the package.
The video should clearly show:
- The package and shipping label before opening
- The complete unboxing process
- The product and its condition
- Any damage, defect, missing item, or incorrect product received
Returns may not be accepted if a valid unboxing video is not provided.
PRODUCT CONDITION
Products eligible for return must be unused, undamaged, and in their original condition, with original packaging, tags, accessories, and other included items intact.
NON-RETURNABLE CONDITIONS
Returns may be rejected in cases including, but not limited to:
- Product used, washed, damaged, or altered by the customer
- Missing original packaging, tags, or accessories
- Return request raised after the specified return period
- Damage caused after delivery due to improper handling or use
- Return request without the required unboxing video
- Products showing signs of wear, stains, scratches, or misuse
REFUNDS
Once the returned product is received and inspected, our team will determine whether it meets the return eligibility requirements.
For approved returns, refunds will be processed according to the applicable refund terms and the original payment method. Refund processing time may vary depending on the payment provider or bank.
EXCHANGE
Exchange requests are subject to product availability and the applicable return conditions. An unboxing video may be required for exchange requests involving damaged, defective, missing, or incorrect products.
HOW TO REQUEST A RETURN
To initiate a return or report a product issue, please contact our customer support team with your order details and unboxing video.
Email: support@darchieduffel.com
Our team will review your request and guide you through the next steps.