PRIVACY POLICY

Your Privacy Matters

At Darchie Duffel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

INFORMATION WE MAY COLLECT

Depending on how you interact with our website, we may collect the following information:

Full name
Email address
Phone number
Billing and payment-related information
Shipping and delivery address
Order and purchase details
Account information, where applicable
Customer support communications
Information submitted through website forms
Website usage, device, browser, and technical information
Marketing and communication preferences

We collect only the information reasonably required to provide and improve our services.

HOW WE USE YOUR INFORMATION

Your information may be used to:

Process, confirm, and fulfil your orders
Arrange shipping and delivery
Process payments through authorized payment service providers
Provide customer support and respond to enquiries
Communicate order confirmations, shipping updates, and other service-related information
Manage customer accounts, where applicable
Improve our website, products, and customer experience
Prevent fraud, misuse, and unauthorized activities
Maintain website security and functionality
Send promotional or marketing communications where permitted and where you have provided appropriate consent
Comply with applicable legal and regulatory requirements

PAYMENT INFORMATION

Payments may be processed through third-party payment gateways. Darchie does not intend to store complete card, banking, or other sensitive payment credentials on its own servers when such information is handled directly by the payment service provider.

Payment information is processed according to the applicable privacy and security policies of the relevant payment provider.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide relevant content or communications.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

THIRD-PARTY SERVICES

We may work with trusted third-party service providers to support website operations, including:

Payment processing
Shipping and logistics
Website hosting and technical services
Analytics
Marketing and communication services
Customer support
Fraud prevention and website security

These providers may receive information only to the extent reasonably necessary to perform their services and are expected to handle such information in accordance with applicable requirements.

DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account credentials and personal information.

DATA RETENTION

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order processing, customer support, accounting, legal, regulatory, fraud-prevention, and dispute-resolution requirements.

When information is no longer required, it may be securely deleted or anonymized, subject to applicable legal obligations.

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent for certain communications
Opt out of promotional communications

To make a privacy-related request, please contact us using the details provided below.

MARKETING COMMUNICATIONS

If you receive promotional emails or other marketing communications from Darchie, you may opt out by using the unsubscribe option provided in the communication or by contacting our support team.

Please note that you may still receive essential service communications relating to your orders, account, or transactions.

CHILDREN’S PRIVACY

Our website is intended for use by individuals who can legally enter into transactions under applicable law. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, services, or applicable legal requirements.

Any updated version will be published on this page with the revised effective date.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the way your information is handled, please contact:

Darchie Duffel
Email: support@darchieduffel.com

GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations of India.

Effective Date: 29 August 2026

This Privacy Policy is intended as website content and should be reviewed and finalized based on Darchie’s actual website technology, payment gateway, analytics/marketing tools, data practices, and applicable Indian privacy and consumer-protection requirements.