Thank you for shopping with DarchieDuffel. We are committed to delivering your premium leather bags safely and on time. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons, promotional events, or holidays, processing times may be slightly longer.

2. Shipping Time

Estimated delivery times are:

  • Standard Shipping: 3–7 business days.
  • Remote or Rural Areas: 5–10 business days.

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, are calculated and displayed during checkout.
  • Free shipping may be offered on selected products or for orders above a specified purchase value during promotional periods.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use this information to track the progress of your shipment.

5. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your package. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

6. Shipping Address

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order. DarchieDuffel is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions.
  • Public holidays.
  • Natural disasters.
  • Transportation disruptions.
  • High order volumes.
  • Courier service issues.
  • Government restrictions or other unforeseen events.

We appreciate your patience in such situations.

8. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact our customer support team within 48 hours of the expected delivery date or receipt of the damaged package.
  • Provide your order number along with photographs of the damaged item and packaging (if applicable).

We will investigate the issue and work toward a suitable resolution.

9. International Shipping

If international shipping is available, delivery times, shipping charges, customs duties, import taxes, and other fees may vary by destination. Customers are responsible for any customs duties or import taxes imposed by their country unless otherwise stated.

10. Order Cancellation

Orders may be canceled before they are dispatched. Once an order has been shipped, cancellation is no longer possible and will be subject to our Return & Exchange Policy.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us.