At DarchieDuffel, we take pride in offering premium-quality leather bags. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Exchange Policy carefully.

1. Return Eligibility

You may request a return if:

  • The return request is made within 7 days of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • You provide proof of purchase, such as your order number or invoice.

Returns may not be accepted if the product shows signs of use, damage caused by the customer, or is returned without its original packaging.

2. Exchange Policy

We offer exchanges for:

  • Products received with manufacturing defects.
  • Wrong item delivered.
  • Damaged item received during shipping (must be reported within 48 hours of delivery with clear photos).
  • Size or color exchanges, subject to product availability (if applicable).

If the requested replacement is unavailable, you may choose a refund (if eligible) or store credit.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products damaged due to misuse, negligence, or improper care.
  • Items showing signs of wear or use.
  • Products altered or repaired by anyone other than DarchieDuffel.
  • Clearance, sale, or promotional items marked as non-returnable.
  • Gift cards or digital products (if applicable).

4. Return Process

To initiate a return or exchange:

  1. Contact our customer support team within the eligible return period.
  2. Provide your order number and the reason for the return or exchange.
  3. If the return is approved, you will receive return instructions.
  4. Securely pack the item in its original packaging and ship it as instructed.

Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method.
  • Refund processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges, gift wrapping fees, and other service charges are generally non-refundable unless the return is due to our error.

6. Return Shipping

  • If the return is due to a defective, damaged, or incorrect product, DarchieDuffel will bear the return shipping cost where applicable.
  • For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

  • Contact us within 48 hours of delivery.
  • Include your order number and clear photos of the product and packaging.
  • We will review your request and arrange a replacement or refund if approved.

8. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Exchange Policy.

9. Contact Us

For any questions regarding returns or exchanges, please contact us.